Service Coordinator

Job description

Job Summary: The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL. Job Duties: - Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services - Responsible for the training and development of Service Coordinators and creating and updating “How to” documents. - Assist with creating and maintaining installer schedules and scheduling of customer installs - Track order progress and communicate with customers accordingly - Check-in vehicles and inspect for pre-existing damages - Creating estimates, invoicing and billing - Reporting and processing of RA’s and payment credits. - Collect Resale tax documents for all locations - Process and train other Service Coordinators on Accounts Receivable - Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations - Create are review job lists for all locations - Assisting the Market Manager with administrative and office work as needed - Occasionally helping to shuttle vehicles from one l...