Furniture Frontline Advocate Full-Time, Hybrid, Early Shift with Weekends

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: In this role, you will handle inbound and outbound calls, delivering exceptional customer service for furniture and bedding purchases in a culture of hospitality. Colleagues will actively listen to customer needs, assisting with inquiries related to furniture, mattresses, warranties, deliveries, returns, and exchanges, while using product and policy knowledge to resolve issues and ensure seamless experience. Ongoing training and collaboration with other departments will be key to staying informed, addressing customer needs, and supporting sales objectives. What You Will Do: - Respond to customer inquiries and resolve issues: Address a wide range of customer concern...