Head of Delegated Operations

Job description

Key Accountabilities & Role Requirements: Lead, mentor and develop the Delegated Authority and Bordereaux teams Oversee the full DA lifecycle from onboarding and due diligence through to audit, renewals and bordereaux management Measure and evaluate delegated operations performance ensuring adherence to SLAs/KPIs through effective reporting and analysis Manage relationships with business stakeholders and outsourced partners to ensure smooth service delivery. Liaise with Underwriting, Legal/Compliance, Finance & Claims to deliver a cohesive controls and oversight framework Ensure all delegated arrangements and processes adhere to internal governance frameworks and regulatory standards. Implement and monitor risk management practices to mitigate operational risks and improve operational resilience Deliver timely and accurate operational MI and reporting to internal committees and senior leadership Lead delegated operations projects including system upgrades and vendor collaborations. Provide training and guidance to internal stakeholders on delegated operations practices. Optimize systems and tools used for Delegated Authority management. Support internal and external audits and any...