Assistant Director of Information Technology

Job description

Description The Assistant Director of Information Technology supports the development and maintenance of the organization’s IT systems, including user support and training, infrastructure, digital media management, and helpdesk operations. This role provides personalized technical support to staff and volunteers, ensures PCI compliance, and upholds cybersecurity best practices. The Assistant Director also assists with IT projects, documentation, training, and acts as a central IT resource, aligning technology initiatives with the mission and values of the YMCA. KEY RESPONSIBILITIES: - Manage and prioritize helpdesk ticketing system; troubleshoot and resolve technical issues for staff support. - Maintain and administer data, user accounts, file storage, web infrastructure, and digital media systems. - Develop and deliver training; create and update documentation including SOPs and technical guides. - Assist with IT projects: research, vendor coordination, installation, and ongoing support. - Support Microsoft 365, AI tools, system administration, and infrastructure maintenance. - Implement and promote cybersecurity best practices; conduct user awareness training. - Analyze processes...