Contact Center Representative

Job description

Remote Position - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida. About Global Connection to Employment: Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org. Overview: REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis. GCE Benefits: At GCE, we...