Field Technician I - (Kiosk and Hardware Support) - (North Kansas City)

Job description

In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems. - Provide technical assistance to William Hill and Caesars Sportsbook partner properties - Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress - Travel to and from partner properties to identify, resolve or repair hardware/software problems - Maintain and troubleshoot network and/or physical problems with our systems - Install hardware/software following our design or installation specifications - Proactively inspect equipment to help prevent future service calls - Identify recurring issues, document, and report to the Software Support team for testing - Explain and train software application procedures/instructions to sportsbook personnel - Train and assist lower-level staff with installation and maintenance requirements. - Perform other duties as required - 2 Years of service as a technician (casino/computer tech) or equivalent education. - Experience workin...