File Transmissions Technology Support II

Job description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Transmissions, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. We are passionate about delivering exceptional client support across a broad range of technical scenarios, spanning multiple products, platforms, and lines of business. The Transmissions Support team provides 24/7 coverage to clients leveraging secure, digital, end‑to‑end transmission solutions that support their business operations and working capital needs. Job responsibilities: Troubleshoot and investigate client connectivity issues, file transmission failures, processing errors, security‑related incidents, and transactional inquiries across supported platforms - Own and resolve complex...