Client Success Manager / Client Success Strategist

Job description

Real Voices. Superior Advertising. Thriving Media. CivicScience is seeking a Client Success Manager/Client Success Strategist (CSM/CSS) to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to gain hands-on experience in business development and account management of research client partnerships . The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients achieve ROI through the CivicScience InsightStore. Key Responsibilities: - Account Management & Retention : Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention; maintain individual account plans that align client business goals with CivicScience data solutions; support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services. - Data Mastery & Insight Generation : Design and implement research based on client articulation of business problems/g...