IT Support Desk Technician (In person role)

Job description

Description Seeking qualified IT Support Desk Technician for Fargo, ND location MedBridge Healthcare is seeking experienced IT Support Desk Technician to work at our Fargo, ND location. MedBridge is a leading provider of sleep laboratory management services and sleep therapy. MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders. Position Summary: The role of the IT Support Desk Technician entails the meticulous planning, organization, and execution of technology implementations, complemented by the provision of steadfast support to both internal and external users. Primary Duties: - Offer comprehensive guidance to employees, both remotely and in person when necessary, covering system configuration, troubleshooting, and maintenance procedures. - Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations. - Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution. - Conduct proactiv...