General Manager

Job description

General Manager ROLE PURPOSE: To lead a team of Restaurant Managers and Team Members in the execution of consistently excellent Guest experiences, resulting in increasing Guest traffic, sales, and MOP growth. To ensure decisions and actions are in alignment with our core Credo and Values and that all TGI Fridays standards are met. To select, coach, and develop Team Members. KEY RESPONSIBILITIES & ACCOUNTABILITIES: - Manage all day-to-day restaurant operations with a focus on delivering great Guest experiences - Directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members - Manage all profit and loss - Align all behavior with the Credo and Values - Execute on all brand standards through managing and coaching Team Members - Frequently interact with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest satisfaction is maint - Follows the Bubble Theory to proactively run a shift and anticipate Guest - Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding - Identify opportunities to drive sales, traffic and return visits with a 4-wa...