Head of Client Success

Job description

About Us: With offices in Australia, US and the UK, Smokeball is the leading provider of legal practice management software helping small and mid-size legal practices run their best firm and live their best life. We’re passionate about what we do, and our clients know it! Not to brag, but we’ve been awarded #1 spot in Australia’s “Great Places to Work” for 2026 and have been in the top 6 by Wrk+ and “Great Places to Work” 3 years running. Culture plays a big part in our success, and our clear purpose and vision motivates us daily. About the Role: We’re looking for an experienced, strategic Head of Client Success to lead and scale our post‑sales organisation in the UK. With the business having established a strong foundation and now entering its next phase of growth, this role has broad ownership for shaping how we deliver client value at scale - from onboarding and adoption through to retention and long‑term growth. As a senior leader, you will be responsible for building a client success organisation that scales predictably alongside revenue. You’ll be supported by established teams and experience from our Australian head office and US business, while having clear ownership over h...