Customer Success Manager

Job description

Company Description J4RVIS brings humans and technology together - for businesses built on relationships. We're a consulting business at our core, guiding enterprises through transformation by listening first, then building technology that makes people more capable, not redundant. Since launching in 2020, we've grown to a team of 110+ people across Australia and the Philippines. We hold Salesforce Summit Partner status alongside partnerships with Anthropic, ElevenLabs, Snowflake, and AWS - spanning business systems, data and integration, conversational AI, and agentic automation. We've been recognised as a Deloitte Fast 50 "Rising Star", CRN Fast 50, and Great Place to Work in both countries. But the awards describe where we've been, not where we're going. We go deep in the industries we serve — media, financial services, energy & utilities — because domain expertise is what makes the technology work. We measure success by three business outcomes: customer experience transformation, operational efficiency, and revenue generation. Not hours billed. AI is central to what we do . We deploy Agentforce at scale, build conversational AI, and develop intelligent automation already running...