Senior Manager, Proactive Customer Management

Job description

Are you a dynamic leader with a passion for delivering high-quality customer service and driving continuous improvement? We are seeking a Senior Manager for our Proactive Customer Management team within Estate Management. Join us in supporting the rights, welfare, and interests of the people of NSW, including some of the state’s most vulnerable. - 2x Ongoing full-time opportunities. 35 hours per week. - Location: This role is based in Parramatta. - Clerk Grade: Level 11/12. Base salary $149,739 p.a. to $173,174 p.a. plus 12% superannuation and annual leave loading. About us: At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people. We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our...