Customer Service NOC Technician

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ THIS IS AN OVERNIGHT ONSITE POSITION, Wednesday through Saturday, 10PM-8AM About the Role: The Customer Service Network Operations Center (NOC) Technician plays a crucial role in managing customer interactions and troubleshooting basic technical issues while maintaining a high level of professionalism and customer satisfaction over the phone. What You'll Do: - Efficiently manage a high volume of calls, ensuring timely and effective communication with customers. - Provide first-line support for network-related customer inquiries and issues via phone, email, or chat. - Follow communication scripts and procedures when addressing various topics, ensuring clarity and consistency. - Respond accurately and efficiently to customer inquiries, offering potential solutions and ensuring...