Lead Customer Experience Agent

Job description

LEAD CUSTOMER EXPERIENCE AGENT Location : St Joseph MO: Employment Type : Full Time: ABOUT US: At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE’S WHAT THE JOB REALLY LOOKS LIKE: The CSR – Lead performs work in a call center environment providing expert or general guidance / direction, training and technical assistance to production and support personnel as well as directs the work of other associates and contributes to their professional development. Work is performed under general supervision. The CSR – Lead functions as the Subject Matter Exp...