Account Based Renewals Representative

Job description

Job Requisition ID # 26WD99119: Role Overview: The Account Based Renewals Representative is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution. ** This role has more than one opening available. ** Key Responsibilities: Execute End to End Renewal Motions Independently own and execute full renewal workflows across assigned Regional Accounts. Close Renewals: Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance. Drive and Close Seat Expansions: Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches. Monitor Aut...