Customer Service Coordinator

Job description

Position Summary: A Penske Customer Service Coordinator for our Gilroy branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: Qualifications: • 2 years of customer service experience required• At least 1 year of hands on mechanical experience required• 2 years of supervisory experience preferred• At least 2 years of service department administration preferred• High School diploma or equivalent required• Associates Degree, Technical School Degree, or Bachelors Degree preferred• ASE certification preferred• Prior experience with service scheduling programs and diagnostic programs preferred• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. Physical Requirements: The physical and mental de...