Client Services Technician

Job description

Purpose of the Position: The Client Services Technician position supports various departments by providing assistance with account management, customer service, and basic IT support. This role requires strong communication and multitasking skills, as well as a keen attention to detail. Key Responsibilities Include: Customer Service: - Provide high-quality customer service and represent the University in a professional and positive manner in all interactions. - Ensure appropriate staffing coverage for the help desk during designated hours of operation. - Monitor, evaluate, and report on the performance of the third-party Tier 1 support provider to ensure effective oversight of the business relationship. - Deliver courteous, professional, and timely technical support to faculty, staff, students, and other constituents. - Serve as the primary point of contact for most customer inquiries and service requests. - Receive and manage incoming calls to the designated help desk phone line, providing assistance and directing callers to appropriate resources as needed. - Work collaboratively as a member of the IT support team and provide assistance to colleagues when required. Help Desk Ticket...