Host/Hostess

Job description

JOB SUMMARY: The Restaurant Host's key duties are to greet guests warmly, maintain reservations and and organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Ensure the proper setup of dining room. - Promptly greet guests and patrons personally as they enter the establishment. - Escort guests and patrons to their table. - Present menus, make recommendations and take orders if necessary. - Ensure dining room seating is controlled and that there is server parity in number of tables. - Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded. - Anticipate and address guests’ service needs. - Assist individuals with disabilities. - Thank guests with genuine appreciation upon departure. - Answer telephones using appropriate etiquette. - Accept to-go orders over the telephone. - Receive and record dining reservations on the telephone. - Efficiently and effectively resolve any issues to the guest's satisfaction. - Ensure neatness and cleanliness of stations. - Assist other foo...