Housing Complaints & Feedback Officer

Job description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction: Lewisham Council is committed to delivering a responsive and resident‑focused Housing service. This role plays a vital part in ensuring complaints, enquiries, and communications are handled effectively, resolving issues quickly and improving outcomes for residents. What’s the role? …: To support the Housing Complaints and Feedback Manager in delivering an effective, responsive, and customer‑focused complaints service across the Housing Directorate, enhancing resident satisfaction. The role is responsible for managing communications, enquiries, and complaints, and for investigating and resolving complex and sensitive cases to achieve timely outcomes and prevent unnecessary escalation through the complaints process. What’s in it for you?: Excellent training and development opportunities, plus a range of benefits including: - Generous holiday allowance - L...