DISPATCHER/LOGISTICS CUSTOMER SERVICE REPRESENTATIVE

Job description

What you will do: Provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in-person with customers or company employees. - Answers the phone and takes or alters customer orders with the joint objectives of booking volume and negotiating schedule time and pour spacing to optimize truck demand - Analyze order information and evaluate results to choose the best solution and anticipate/solve problems - Optimize current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries - Handle large call volume with external customers - Use information from drivers on-site with customers to optimize customer service - Work with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry - Document daily Key Performance Indicators to drive operational excellence in all departments - Responsible for running C.O.D.’s for orders taken - Hours and schedule vary by business schedule demand - Ability to deal with problems involving all types of pr...