Director, Customer Experience (CX) Strategy

Job description

About the Role: Grade Level (for internal use): 13 The Role: S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer‑centric, CX strategy that shapes how the Energy division sets priorities, makes decisions, and drives growth. This is a senior strategic leadership role focused on influence, alignment, and direction. The role ensures experience ambition are core inputs into divisional strategy, business unit plans, and enterprise initiatives. Working in close partnership with Energy Strategy, Business Line Strategy leaders, and the CX Leadership Team, this role ensures Customer Experience is a strategic advantage for the division and a catalyst for innovation, differentiation, and long‑term value creation. Responsibilities and Impact: Define and Lead CX Strategy Drive and evolve the multi‑year Customer Experience strategy for S&P Global Energy, aligned to enterprise and divisional priorities. Translate insight and performance data into clear strategic plans and CX priorities, creating alignment and effective execution and follow through on these priorities Ensure CX strategy is outcome‑driven, supporting growth, retention, adoption, and client lifet...