IT Support Technician (Help Desk)

Job description

Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday–Friday, 8am–5pm: Access Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour. What You'll Be Doing as an IT Support Technician: - Gain a deep understanding of our tools and business processes, including onboarding and customer support. - Prioritize IT support tickets defined by our processes and procedures. - Monitor, maintain, and resolve issues related to servers, workstations, and network configurations. - Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system. What We're Looking For in an IT Support Technician: - Familiarity with support and troubleshooting of various IT environments. - Minimum of two years of related experience. - Effective verbal communication and exceptional customer service skills. - Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills. Join Our Team and Enjoy: At Access, we prioritize what matters most...