Customer Service & Shipping Advisor

Job description

We Make Life More Rewarding and Dignified Location : ​Ballina​: Department : ​ Summary: To manage the Raw Materials and Finished Goods logistics process for the plant, and to liaise with customers and business units globally in relation to any shipping or sales order related queries. Provide administrative support to Ballina supply chain function in relation to the inbound and outbound shipping process. Responsibilities: - Serve as the primary contact for customer service and shipping matters, including creation and maintenance of sales orders, management of returns (RGA), and provision of status updates and regular reports. - Coordinate with materials handling, production, and distribution to align shipping schedules, prioritize orders, and meet customer demand within freight budget guidelines. - Ensure accurate, complete, and compliant shipment documentation (e.g., export/commercial invoices, packing lists, certificates) to avoid delays; verify invoice completeness and accuracy prior to dispatch. - Align carriers with shipping plans; escalate issues and collaborate with internal and external stakeholders to resolve service disruptions. - Liaise with suppliers and/or internal stak...