Navigation Center Representative

Job description

Primary Accountability The Navigation Center Representative plays an important role with patient access and is responsible for providing scheduling and navigation assistance to FHCN patients. Description of Primary Responsibilities: - Provides scheduling and navigation assistance to FHCN patients. - Schedules, reschedules, confirms, and cancels appointments per established protocols and in adherence to scheduling guidelines, health center procedures, and quality customer service standards. - Verifies patient insurance and demographic information to appropriately complete pre-registration and health record updates. - Responds to patient scheduling needs retrieved from the patient portal. - As a PBX function, receives incoming calls and routes them to appropriate personnel network-wide. - As a patient advocate, provides patient education on diversified program services, sends coherent clinical messages regarding patient needs to appropriate health center staff, and performs call follow-ups and outreach as needed, including ER and recall outreach. - PBX responsible for uploading Triage Services reports to patient record. - Responsible for supporting streamlined patient flow coordinati...