Key Account Manager - Time Critical

Job description

Essential Job Functions Tactical retention responsibilities for assigned accounts include: - Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations - Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance - Penetrate organizational structure and develop relationship beyond main points of contact - Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly - Maintain rates and assess yields monthly - Monitor account for timely payments and assist with collections on past due invoices - Set up internal reports to monitor our performance in meeting critical milestones - Immediately communicate any issues or exceptions to Operations - Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network - Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution - Manage and lead business reviews; establish a quarterly review cycle, a...