Member Assistance Officer

Job description

Responsible for the control of delinquent loan accounts, overdrawn checking account, and pending past due payment reminders. Makes follow up telephone calls on delinquent accounts and maintains accurate records of member contact. Responsible for complying with local, state, and federal laws and regulations while handling collection processes such as repossession, bankruptcy, or foreclosure. Qualifications: Bachelor's Degree preferred. One to two years collection and/or risk management experience preferred. Good written and verbal communication skills. Ability in computer typing and input. Ability to always maintain the confidentiality of Credit Union and member records. Certified in Basic knowledge of deceased members and bankruptcy processes. - Contact members by telephone, letter, email, or in person for payment arrangements. - Support inbound and make outbound collection calls. - Update applications and interview past due members. - Skip trace members. - Make necessary recommendations regarding potential loan modifications. - Review delinquency reports and CPI insurance. - Identify and analyze risk of delinquent accounts to reduce loss. - Review and recommend loss mitigation opt...