Engineer IT Infrastructure Operations

Job description

Under the direction of the Manager, this position is responsible for the installation, configuration, testing, and production support of Bank of Hawaii’s Network Systems. Production Maintenance: - Supports production environment: logs and tracks problems, responds to questions/support requests, and meets established service levels. - Assesses and communicates impact of user problems. Assigns outstanding problems to appropriate support group/individual, and ensures priorities and deadlines are established. - Performs regular follow-up according to procedures, and confirms resolution with user prior to closing problem reports. - Monitors system performance levels, and develops appropriate alerting and reporting processes. - May lead problem analyses, initiate corrective actions and resolution, and ensure status updates are provided to those impacted in support of the IMSG Service Level Agreements. - Implements program/system updates and enhancements in accordance with corporate policies and Information Technology (IT) standards. - Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interface...