Senior Service Advisor

Job description

Description As part of the Open Road Collision group DBA Allard Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Senior Service Advisor . In this role, you will serve as a key point of contact for customers and insurance partners while supporting the estimating and repair process from start to finish. The Senior Service Advisor plays an important role in ensuring accurate repair planning, strong customer communication, and efficient coordination between the front office, insurance carriers, and production teams. Key Responsibilities: - Serve as the primary point of contact for customers and insurance companies throughout the repair process. - Review and verify estimates from insurance carriers and internal estimating staff to ensure accuracy and completeness. - Assist with preparing and updating vehicle damage estimates using estimating software (CCC One, Mitchell Connect, or...