Service Advisor

Job description

Benefits: Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility. ✅ Drive Sales & Profitability: Gross Profit, Parts Margin, Tire Sales, Finance, etc. ✅ Customer Satisfaction: Deliver 90% or higher Scores i.e NPS, Google ✅ Support shop productivity by managing workflow and scheduling effectively. Responsibilities: - 401(k) - 401(k) matching - Bonus based on performance - Dental insurance - Health insurance - Act as Main Sales person and contact for customers. - Write and sell Maintenance, Repairs & Tires work confidently. - Clearly explain recommendations and costs. - Coordinate with technicians to complete work on time. - Manage the repair order process from write-up to invoicing and payment. - Consistently meet or exceed sales targets and KPIs for service categories. - Maintain high standards of organization, cleanliness, and professionalism at the front desk. Qualifications: - Prior experience in a...