Information Technology Support Specialist

Job description

Information Technology Support Specialist Purpose: The IT Support Specialist plays a pivotal role in maintaining a seamless technology environment within the organization. Responsible for providing technical assistance and support to internal users, this role ensures efficient operations by resolving IT issues, implementing solutions, and offering guidance on technical matters. The primary objective is to deliver exceptional support, enhance productivity, and foster a reliable technological infrastructure. Education and Experience: - High school diploma - Previous experience in an IT-related field Position Responsibilities: - Provide frontline technical assistance and support to resolve hardware, software, and network issues promptly. - Troubleshoot and resolve technical problems, guiding users through step-by-step solutions either in-person, by phone, or email. - Triage support tickets and assign them to the correct department or person. - Maintain accurate information for all support tickets, including issue descriptions, resolutions, and time entries. - Create comprehensive documentation and knowledge base articles for future reference. - Manage and maintain IT inventory, includ...