Helpdesk Officer

Job description

About Barnet Council Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do. About the role: The Helpdesk Officer will act as the first point of contact for internal and external stakeholders, providing a professional client focused helpdesk service. The postholder will manage and coordinate the day-to-day operations of the building maintenance and reactive repairs helpdesk which supports the local authority’s managed estate. The postholder logs, triages, and monitors requests, ensuring issues are passed to the correct teams, resolved within agreed timeframes and communicated clearly to all stakeholders. The role supports the smooth operation of buildi...