Customer Service Representative I

Job description

ESSENTIAL DUTIES & KEY RESPONSIBILITIES: - Manage customer purchase orders and releases accurately. - Ensure the proper part number revision on the customer order matches the system. - Keep track of open order report. Check with production and purchasing on status of open orders. - Back up customer service on order entry (for vacations). - Back up Receptionist with answering phones. - Be the liaison between production and customer service. - Enter ASN’s on customer websites and/or communicate shipment information with the customer. - Back up the quoting department with entry of RFQ’s and sending quotes to the customer. - Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc. - Provide coverage for receptionist positions when necessary. - Additional duties as required by Supervisor/Management SKILLS & COMPETENCIES: - Must have Excellent organizational skills. - Self-starter. - Attention to detail. - Competency in Microsoft Office Programs. - Excellent & Professional verbal and written communication skills. - Punctual and dependable. - Perform all duties & responsibilities in a professional manner. - Treat others with respect. - Ability to work i...