Solutions Architect

Job description

Solutions Architect Cambridge, MA | Hybrid (Mon, Wed, Thu in-office) Reports to: Head of Customer Experience About Proton.ai: Proton.ai builds AI-native software for the distribution industry — an $8 trillion market that tech forgot. We're not bolting AI onto legacy software. It's in every product from day one. We've built an AI-powered CRM that distributors actually use, and we're expanding fast. 120%+ NDR, 93% logo retention, $20M Series A from Felicis and Battery Ventures, and a 70-person team in Cambridge. If you want to work on hard problems in a market where AI genuinely changes how businesses operate, this is it. The Role: We're hiring a Solutions Architect to sit at the intersection of our technology and our customers' operations. This isn't a post-sale support role. It's a creative, strategic position where you figure out how Proton fits into the way a distribution business actually runs — and then make the case for it. You'll work deals from the pre-sales stage through customer onboarding, designing workflows and technical solutions that connect Proton's platform to how our customers buy, sell, and service accounts. You'll spend a lot of time with prospects and customers:...