Passenger Service Supervisor

Job description

Overview People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose: As a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings). What you will be doing: - Promptly handle all passenger service complaints with a focus on positive resolution - Responsible for staff scheduling, leadership development and employee accountability - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation - Assist customers with special needs and unaccompanied minors -...