Front Desk Manager

Job description

Renaissance Newark Airport Hotel The Front Desk Manager - Overnight Shift will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members. Responsibilities: •Encourage and building mutual trust, respect, and cooperation among team members •Develop specific goals and plans to prioritize, organize, and accomplish work •Handle complaints, settle disputes, and resolve grievances and conflicts •Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results •Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met •Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates •Promote same day selling procedures to maximize room revenue and occupancy •Understand the impact of Front Office operations on the overall hotel success •Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and in...