Service Advisor - Mercedes-Benz of Richmond

Job description

🔧 Service Advisor – Mercedes-Benz of Richmond Location: Richmond, VA Position Type: Full-Time Department: Service About Us: At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly. 🚘 What You’ll Do:Serve as the primary point of contact for customers during the service processAccurately document customer concerns and vehicle issuesProvide clear explanations of recommended services and repair timelinesCoordinate with technicians to ensure timely and high-quality service deliveryMaintain communication with customers throughout the repair processEnsure customer satisfaction and build long-term relationships 👤 What We’re Looking For:Strong interpersonal and communication skillsAbility to multitask and thrive in a fast-paced environmentPrior experience in automotive service or customer service preferredWorking knowledge of vehicle systems and dealership operations a plusProfessional demeanor and a commitment to excellenceValid driver...