Relationship Banker or Senior RB (Full-Time/40 hours week)

Job description

General Position Summary and Purpose: The Relationship Banker or Senior Relationship Banker provides exceptional customer service by making themselves forefront and available at all times in order to effectively assist the customer. The role is responsible for greeting and assisting customers, troubleshooting any problems or concerns, and taking customers to the next level of account management. The Relationship Banker actively seeks to build, retain, and strengthen customer relationships through the Relationship-Oriented Sales Philosophy, and works to become a “trusted advisor” for our customers. Career Competencies: Builds Networks Customer Focus: Instills Trust: Resourcefulness: Collaborates: Decision Quality: Manages Complexity: Self-Development: Communicates Effectively: Ensures Accountability: Optimizes Work Processes: Situational Adaptability: Essential Duties and Responsibilities: Delivers outstanding customer service by executing financial transactions in accordance with bank policies and procedures. Greets each customer and provides an overall positive customer experience while assisting them with their individual banking needs. Accurately and efficiently processes custom...