Customer Service Representative

Job description

Support direct and indirect customers with suspension & parts solutions, including: identifying appropriate product(s) to fit needs; provide price and availability; receive, process and confirm orders; process RMAs; create credit/debit memos as necessary. Serve as customer advocates and internal problem solvers on customers’ behalf. Support outside sales teams with efforts towards achieving company sales and growth targets. Essential Duties & Responsibilities: - Provide product quotes as needed in conjunction with outside sales and product availability to customers. - Receive and enter customer orders (internal and external) into computer system. Request and obtain delivery commitment from Scheduling and confirm order delivery with customer. Resolve any discrepancy between customer requested ship date and production’s available to ship date. - Provide direct and indirect customers with service part #s, availability and/or Aftermarket Supplier partners as needed. - Evaluate and issue Return Material Authorizations per company policy. Issue other miscellaneous customer credits and debits in conjunction with outside sales as required to effectively serve customers in accordance with c...