Customer Experience Scientist

Job description

📍 Location: Netherlands (preferably near our Breukelen office) 🧪 Function: Research & Development / Innovation ✈️ Travel: Up to 50% About the Role: At Solenis, our Diversey business is committed to delivering innovative hygiene and cleaning solutions that address real customer challenges across industries such as food & beverage, healthcare, hospitality, and facility management. We are seeking a Customer Experience Scientist to play a key role in translating customer needs into innovative solutions. This position sits at the intersection of customer insight, application expertise, and product innovation , ensuring that new technologies and product developments deliver measurable value in real-world customer environments. Working closely with R&D, marketing, sales, and technical teams, you will help shape the development of new solutions by deeply understanding customer applications, validating product performance, and supporting the innovation stage-gate process. Key Responsibilities: Lead New Product Blueprinting: Take ownership of the New Product Blueprinting process , identifying and documenting unmet customer needs and translating them into clear product requirements that guide...