Systems and Network Administration Specialist

Job description

As a Systems and Network Administration Specialist , you’ll play a key role in managing and optimizing our BMC Helix SaaS environment , ensuring our systems are performant, available, and delivering real business value. You’ll occasionally participate in on ‑ call and after ‑ hours support, helping keep critical platforms running smoothly for a global organization that operates around the clock. You'll thrive in this position if you're collaborative, technically skilled, and passionate about delivering reliable IT service management solutions that support our global operations. ​ Key Responsibilities: - Manage and administer the BMC Helix SaaS instance, including integrations and surrounding applications. - Monitor system performance and implement solutions to ensure maximum uptime and availability. - Configure and customize BMC Helix to align with evolving business requirements and deliver measurable value. - Troubleshoot and resolve technical issues using established procedures and best practices. - Partner with cross-functional teams to support system enhancements and process improvements. Required Qualifications: - Bachelor's degree in Computer Science, Management Information S...