Customer Service Specialist - Social Worker

Job description

Job DetailsLevel: EntryJob Location: Ankeny Campus - Ankeny, IA 50023Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: No Travel requiredJob Shift: 1st ShiftJob Category: Admin - ClericalWhat you will do? As the Customer Service Specialist you will be responsible for the scope of Customer Service operations through quality customer service, accurate and timely completion of tasks, and following Recruitment, Retention, Training and Support (RRTS) policies and procedures including all changes established by the organization. Specific responsibilities include: Ensures phone coverage during specified hours, using approved scripts and following proper procedure for inquiry calls. Processes required background checks, including in-state, out-of-state, and fingerprints accurately, completely, and timely, documenting results, and scans/uploads releases and results into the database. Processes relative and ICPC home study referrals accurately, completely, and timely, following established protocols and communicating to service area and HHS regarding request receipt and Day 1. Distributes RRTS mail. Provides clerical and administrative support to other Customer Ser...