Service Improvement Officer

Job description

Company Description We’re creating brighter days with fresh challenges and exciting opportunities. As a Service Improvement Officer at CCH Group, no two days will be the same. This is a rewarding role where you’ll make a genuine difference to people’s lives, supporting our operational teams while continuing to develop your own career. Rooted in our core values of Community, Courage, and Heart, you’ll play a key role in driving positive change—working collaboratively to strengthen services, confidently embracing new challenges, and delivering with passion and care. Salary: £32,500 – £35,000: Location: Covering Kent and Hertfordshire: Working Pattern: Remote, with some travel to branches across the region Job Description: We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to branch teams. If you have experience in service improvement and compliance, along with excellent c...