Customer Service Representative

Job description

Description Company: Path Vacations: Location: Sanbornton, NH Job Type: Full-time (40 hrs/week) Schedule: Monday–Friday, 9am to 6pm Work Environment: On-site About the Role: We are seeking a dependable and detail-oriented Customer Service Representative to support our vacation ownership operations. This role is responsible for assisting customers with account-related needs, reservations, and general inquiries while ensuring a high level of service and accuracy. This position combines customer interaction, administrative responsibilities, and coordination with internal teams. The ideal candidate is organized, professional, and comfortable handling both phone and computer-based tasks throughout the day. Responsibilities: - Answer inbound customer phone calls in a professional and courteous manner - Process customer payments and accurately enter them into the system - Make outbound calls for follow-ups and general customer support - Assist customers with booking reservations through company resorts and affiliated partners - Respond to customer emails and provide clear, timely communication - Coordinate with internal departments and escalate issues when appropriate - Perform administra...