Customer Support Systems Specialist

Job description

At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true. All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position. General Position Scope: Functions as backup ITM and Genesys System Administrator; monitors and supports all areas of technology associated with the ITM and contact center workgroups, including hardware and software. Primary Duties and Responsibilities: - Provide application and technology support services to users and/or branches. - Responsible for identifying, investigating, and resolving application errors. - Actively participate in the implementation of technical projects and system design implementations, while following the change management process to minimize any user or customer impact. Perform periodic system maintenance and make configuration changes as assigned. - Acquire and maintain current and specialized knowledge of all ITM and contact center software/hardware components. - Responsible for testing new releases and updates to relevant appl...