Assistant Operations Manager

Job description

Benefits: GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members, monitoring incoming inquiries and ensuring proper check in procedures are followed. They actively engage club member base, greet and interact with members, and ensure member satisfaction. The Assistant Operations Manager is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.ESSENTIAL DUTIES & RESPONSIBILITIES: Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters. Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience. Assist in providing direction to janitorial service. Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience. Ensure all front desk, kids club and Armbar adhere to policies and procedures. Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue. Responsible for bill collecting on members EFT dues as well as making phone calls f...