Senior Customer Services Advisor - Fanatics Collectibles

Job description

Fanatics Collectibles is the licensed trading card division of Fanatics – a global digital sports platform that allows fans to Buy, Collect, and Bet. Collector Support is core to our business, reflecting the same passion as the fans we serve. These roles have historically led to advancement into Customer Experience, Product, and Brand Management. We’re looking for proactive, detail-oriented individuals eager to grow within a fast-paced, evolving environment. #LI-Remote Senior Customer Support Associates act as escalation specialists within our broader support team, resolving high-priority issues from internal teams, social media, and executive channels. Operating remotely in US hours, Sr CSAs provide direct customer support, assist Tier 1 advisors with real-time challenges, and ensure consistent handling of public and private escalations while maintaining high service standards across channels. Responsibilities: - Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution. - Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook. - Manage escala...