Spanish Speaking Account Manager - Customer Success & Optimization

Job description

Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! Role Overview: Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements. Key Responsibilities: Enhance Account Optimization and Retention - Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships. - Proactively address host questions, concerns, and needs to improve satisfaction and sustainability. - Collaborate with hosts to maximize listing quality by providing tailored account optimization. Pipeline Management: - Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows. - Consistently meeting or exceeding individual outreach goals and engagement KPIs. - Manage a pipeline of high-value accounts, ensuring consistent progress towards growth goals. Colla...