Claims & Recoveries Officer

Job description

About the Role: Carbiz is seeking motivated, energetic, and organised Claims & Recoveries Officers to join our growing team. In this role, you’ll manage a portfolio of accident replacement and credit hire claims, working closely with insurers, customers, and third parties to negotiate outcomes and ensure timely recoveries. You’ll play a key role in supporting Carbiz’s accident management process, contributing directly to positive customer outcomes and business performance. Key Duties & Responsibilities: Manage inbound and outbound calls with insurers, customers, and third parties to gather information and progress claims Oversee a portfolio of claims, ensuring each case is managed efficiently and in line with company processes Manage a ledger of credit hire rental invoices, ensuring accuracy and timely processing Negotiate claims and settlements with insurers and third parties to achieve favourable outcomes Collaborate with internal teams across the business to support seamless claims resolution Maintain accurate records and ensure compliance with internal policies and industry requirements About You: Previous experience in phone-based customer service or sales (preferred) Experien...