Service Desk Analyst

Job description

Role Title: Service Desk Analyst Location: Dundalk HQ, On-site: Reports to: Service Desk Manager: Team/Function: Technology: Your Role: The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality. Responsibilities: Provide first line support for all hardware, software and network issues. Monitor production systems and provide accurate and professional communication to the business during system outages. Troubleshoot problems to determine severity, priority and follow through to resolution. Create and maintain knowledge base and problem resolution documentation as required. Contribute to IT systems in relation to new building fit outs or changes/moves. Responsible for working with third party service providers to ensure end to end support is maintained as required. Escalate IT issues to the Development, Network or Systems teams where necessary Support queries on websites and main betting platform applications Responsible for support of peripheral devices such as printers,...